At this time we can only accept Echecks, Money Orders and Cashiers Checks and Personal Checks.

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All orders are shipped within the United States Only. Orders which are placed by 1:00 P.M. EST should be received within 1-5 business days once shipped. It is currently taking 1-4 business days to process your order via eCheck depending on your account status. Orders placed with a Money Order are taking a bit less. Orders placed after 1:00 P.M. EST will be processed the next business day. We ship via UPS and USPS. UPS and USPS do not include weekends or holidays as business days. All orders containing cigarettes are shipped via USPS only. Orders received after 1:00 P.M. Friday will be processed on the following Monday. All shipping charges are based on your zip code and the weight of items in your basket. We strive to ship all orders within 24 hours of processing, but some orders may take a little longer due to delivery times of products coming in to our warehouse.

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Our shipping rates are not charged on a per carton basis. We base our shipping cost on the weight and location of where the package is shipped to. We do not believe on making money from shipping charges, what we pay is what you'll pay. This way we can keep the cost per carton as low as possible, meaning the more you buy the less it costs per carton to ship. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. 95% of all orders are shipped within 48hrs. Orders received after 1PM Friday EST. will be processed the following Monday. To calculate your estimated shipping cost, go here.

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Creating an Account is Easy. Simply go here and complete the registration form. By doing this, you won't have to re-enter your personal information at each visit.

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All transactions are placed utilizing the latest SSL technology. We use Thawte's 128 bit secure encryption. This site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards.

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Because we do such a high volume of sales we receive new stock daily. We guarantee that the products we sell are the freshest available. If you receive a product that is not fresh please let us know and we will promptly replace it.

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In the event that you have a problem with your order please email us at customerservice@Oklahoma-Outlet.com Or call us Toll Free Monday-Friday 9:00-5:00 ET at 1.866.847.2447. All shortages must be reported within 24hrs of delivery. Keep all packaging material.

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Oklahoma-Outlet.com is constantly updating its inventory. In the event that you don't see something that you want please call or email us. In most cases, if we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and can usually get what you want very quickly.

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We are a Native American business located on the Seneca Nation (a Sovereign Nation) in Western New York. It is the responsibility of the Buyer to ascertain and comply with any laws in regard to the purchase and use of any cigarette products. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.

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Sorry, we are unable to accept manufacturer coupons at this time. Any coupons sent to us will not be returned.

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At Oklahoma-Outlet.com, we are committed to protecting your privacy. We consider the information obtained from our consumers and from other visitors to this site to be confidential; no information is ever given to anyone for any reason. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide it. Access to such information is limited to only those employees and representatives of Oklahoma-Outlet.com who need to use it in the course of their assigned responsibilities.

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If you receive an incorrect item due to a mistake on our part please call or email us and we will gladly replace the wrong item with the correct item and include a prepaid shipping label with that order to ship the incorrect merchandise back to us at no cost to you. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense. Any item(s) sent out after your original order due to a mistake or damage will be charged to your credit card. Once the incorrect or damaged item(s) are returned to Oklahoma-Outlet.com we will credit that amount back to your credit card.

If you decide that after you receive your order you do not want an item(s) just return the "unopened" carton(s) back to us and we will refund your credit card. Shipping fees cannot be refunded. Refunds take up to 10 business days to process. There is a 15% restocking fee on all returns. All returns must be made within 30 days of purchase.

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You will receive an E-mail confirmation to let you know that your order was received and is being processed.

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Due to the hot weather during these months, orders that contain perishable items (Candy, Chocolates, etc.) should be shipped UPS 2nd Day Air or UPS Next Day Air.

Orders that contain perishable items may be held for shipping until the following Monday if doing so will prevent the package from sitting in a U.P.S. warehouse over the weekend.

Please note that Oklahoma-Outlet.com, does not accept responsiblity for damage that may occur to perishable products during transit.

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All first time orders containing tobacco or wine products require an Adult Signature at the time of delivery to verify that the recipient is 21 years old.

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Store Dollars is a more convenient form of payment for you to purchase items on our website. It’s like having your own personal account with us, allowing you the freedom to shop with us without having to remember which credit card you would like to use, what those annoying 3 or 4 digit security numbers are on your card, especially if you don’t always carry those credit cards on you when you decide to place an order.

You can purchase Store Dollars using eCheck's, Money Orders or Cashier Checks. The money in your account is available for purchases 24 hours a day, 7 days a week.

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You can place your order online. When checking out select your payment method as Money Order or Mail in check. Continue the checkout process... on the final screen you will see your order number along with the total you should make your payment out for. Please send all Mail orders to the following address and reference your order number on your payment:

Oklahoma-Outlet
P.O. Box 374
Salamanca, NY 14779
Go here. to get the printable mail order form.

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As a Native American business operating on sovereign land, "It is our policy to adhere to all laws and regulations which restrict and/or prohibit purchases of tobacco products by consumers, which include those within the States of New York, Connecticut, Maryland, Ohio, and Arkansas."

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